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I have shared the design that Microsoft shared to have three tiers of remoter helper operator permissions. You don’t need to go through the complex integration process with the look of the new remote help solution from the MEM admin center. The new Remote Support solution from Microsoft helps IT admins to take the remote control of the Windows 10 or Windows 11 devices that are managed by Intune. Proxy Firewall Network Requirement for Intune Remote Help Setup Integrate Intune Remote Support Solution Remote Help Required for chat services within remote help Used for accessibility features within the app Used for chat services within remote help

Might not be available in preview in all markets or for all localizations. Required for logging in to the application (AAD). Required for the Skype framework used by remote help Primary endpoint used for the remote help application NOTE! The connection used is the Remote Desktop Protocol (RDP). The Remote Help service in place is Remote Assistance Service at.

As expected, Remote help communicates over port 443 (HTTPS). Let’s see what are Proxy, Firewall, and Network Requirement for Intune Remote Help Setup. Overview of Remote Help Solution Pic Credit to Microsoft Proxy Firewall Network Requirement for Intune Remote Help Setup This feature will be Generally Available by early next year (2022). It seems the MEM community got surprised with the other license requirement for the new Intune Remote Assistance solution integrated with the admin center. Microsoft already announced that this comes with an additional premium price over existing EMS or M365 E3/E5 licenses. How to Install Intune Remote Help Application Using Intune HTMD Blog () I did review the Teamviewer remote assistance solution (more details at the bottom of this post) integrated into Intune MEM admin center portal. The current remote assistance solution from Teamviewer needs additional integration and connectivity to Teamviewer servers. The Teamviewer solution comes with additional license charges. Microsoft already has a third-party integrated solution ( Teamviewer) for remote assistance or remote control from the MEM admin center portal. Microsoft announced a New Intune Remote Help Solution available with Intune MEM admin center from Microsoft.